Intake & Sales Specialist (GHL Power User) – High-Growth US Law Firm
We are a NY/NJ-based boutique law firm led by a husband-and-wife team. We operate at the intersection of high-level legal service and cutting-edge technology, utilizing advanced automation to remain agile and competitive. While we maintain a warm, family-oriented internal culture, we hold high-performance standards for responsiveness and excellence. We value long-term professional relationships and are looking for a growth-oriented team member who thrives in a fast-paced, tech-forward environment. We offer a stable and supportive “home” for a dedicated professional who takes true ownership of their role and is committed to the firm’s collective success.
The Role
We are hiring two High-Drive Intake & Sales Specialists to act as our human connection. Your primary job is to monitor our AI and GoHighLevel (GHL) dashboard. If a lead drops off or a payment link is abandoned, you are the rapid-response closer who steps in to guide them back and secure the consultation.
Working Hours & Compensation (35–40 Hours Per Week)
We are filling two distinct shifts to ensure coverage. Please indicate your shift preference in your application.
Shift 1: 2:00 PM – 8:00 PM US EST (8:00 PM – 2:00 AM SAST)
Shift 2: 8:00 PM – 2:00 AM US EST (2:00 AM – 8:00 AM SAST)
*Note: Shift 2 includes a higher pay rate.
Location: Remote – Dedicated home office with high-speed internet and UPS/backup power solution (strictly required).
Requirements:
Elite English Proficiency: Flawless, professional spoken English (US-aligned) and impeccable written communication.
GHL Power User: You must be a “Power User” at navigating GHL. While you don’t need to build the workflows, you must move flawlessly through contact cards, pipelines, and communication logs in real-time while on the phone.
The “5-Minute” Drive: You are a rapid-response specialist. You must have the focus to monitor a live dashboard and the drive to re-engage a lead within minutes of a dropped interaction.
Sales Experience: Proven success in outbound sales, objection handling, or high-level appointment setting. You don’t just take messages; you secure the “Legal Strategy Session.”
Key Responsibilities:
Lead Recovery: Monitor live AI chat and call logs. Immediately call back dropped leads to salvage the consultation.
Pipeline Execution: Update client stages, add detailed notes, and trigger pre-built automations without errors.
Proactive Feedback: Keep a log of any system bottlenecks or inefficiencies to help our developers continuously improve the platform.
The “Closer” Mentality: You don’t just take messages; you guide the caller to the next step and secure a “Legal Strategy Session.”
How to Apply:
Submit your formal PDF Resume, and a 30-second Vocaroo.com audio or video link introducing yourself and mentioning your most successful sales or GHL experience.
If your voice and experience are a match, we will reach out to set up a preliminary interview. Good luck and thank you for applying with us!