Part-time Virtual Assistant (UK time zone)

Join our team! As our part-time VA, you’ll be the friendly face behind the scenes, helping clients, managing tasks, and keeping things running smoothly. This is a remote role, permanent and you’ll be working UK hours: 9 AM to 1PM UK time, Monday to Friday – 20 hours a week. 

Key Responsibilities:

1. Customer Support:
   • Respond promptly to client enquiries and requests via email (2-10 emails per day), telephone (0-3 calls per week), and chat (0-3 chats per week).
   • Provide accurate and timely price quotations.
   • Send invoices, receipts and certificates to clients, as needed
2. Administrative Tasks:
   • Update and maintain spreadsheets and databases to ensure data accuracy.
   • Record manual orders and payments efficiently.
   • Coordinate with proofreaders via Slack chat every day
   • Check proofreader invoices every month
   • General troubleshooting. Resolve technical difficulties with documents, spreadsheets, and communication platforms.
   • Communicate with the business owner via Teams or WhatsApp, (video calls and chats) daily.
   • Send daily email summary of tasks to the business owner

Other Tasks:

1. 1. Content Creation: Write blog posts to attract and inform our target audience.
   2. Social Media Management: Assist with basic social media activities like posting on Twitter and Facebook accounts.
   3. Document Formatting (commission paid): Format PhD thesis documents in Microsoft Word as needed (approx. 1 document per month)
   4. Internet research: Conduct online research to gather information on a specific topic or task.
   5. SEO email outreach: Send outreach emails to other websites (for guest posts, link insertion or resource pages). We have a template for this.
   6. Basic video editing 

Qualifications:

• At least one year of experience as a General VA, Customer Support or Executive VA
• At least one year of experience working remotely
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and Google Workspace (Sheets, Docs, Drive, Gmail)
• Strong organisational and time management skills
• Blog writing and basic design skills
• Ability to learn quickly and adapt to change
• Strong work ethic and attention to detail

What you’ll need:

• A reliable laptop or computer
• A good headset with a QUIET work location (no background noise)
• A strong internet connection with a minimum speed of 25 Mbps (upload and download)
• Minimal to no power outages

Benefits

• Commission paid for document formatting work (potential extra earnings of $50+ per month on top of base salary possible)
• UK time zone – not “graveyard” US shift. 
• R8,000/month plus commission above
• Potential to become a full time role!

About London Proofreaders

We’re the UK’s leading proofreading and copyediting service, ensuring all types of documents shine

How to apply?

Click on the “apply now” button and follow the steps!

If you’re a motivated and organised individual who loves working remotely, we’d love to hear from you.