Sales and Operations Coordinator

We are hiring a Sales & Operations Coordinator for a residential home services company in the cleaning industry. This is a Full-Time remote role for a Northern California, USA based client. The role is focused on sales-first lead handling, scheduling, and day-to-day coordination to drive bookings and maintain top responsiveness across lead sources. The ideal candidate is highly responsive, sales-driven, organized, process-oriented, and is coachable. This role requires experience in high-ticket sales environments, CRM management, and operational assistance in a local service-based business.

Key Responsibilities:

• Respond immediately to inbound calls, texts, and web inquiries; convert leads from Google LSA, Yelp, Thumbtack, and other channels into booked jobs
• Conduct outbound follow-ups on warm leads; maintain target close rates and responsiveness SLAs
• Schedule one-time and recurring cleanings, create and update bookings, and manage customer details in BookingKoala (or similar CRM)
• Coordinate daily operations with cleaners: confirm schedules, gather job photos, handle day-of changes, and ensure service quality
• Proactively request reviews, upsell recurring services and add-ons, and reactivate past customers
• Manage unified messaging (calls, SMS, social/GBP chat) via OpenPhone and/or GoHighLevel
• Track KPIs (lead response time, close rate, show rate, repeat bookings, reviews) and prepare daily/weekly reports
• Maintain accurate records, SOPs, templates, and scripts; suggest improvements to processes and playbooks
• Support light prospecting as needed (e.g., follow-ups or occasional cold outreach for commercial opportunities)
• Escalate complex issues promptly and deliver exceptional customer experience at every touchpoint
• Learn and adapt quickly to new CRM tools and business processes, including BookingKoala 

Required Qualifications:

• 3+ years of phone-based sales, appointment setting, or customer success experience, ideally in home services, high-ticket sales, or similar local service-based business
• 2+ Prior experience coordinating contractors, managing day-to-day operations, and supporting high-ticket sales processes
• 2+ years managing high lead volumes with fast response times, with a proven ability to hit conversion targets
• Excellent English communication skills (verbal and written) with a friendly, professional phone presence
• Strong organizational skills; able to juggle scheduling, follow-ups, and admin with attention to detail
• Comfortable working US business hours (Pacific Time) in a fully remote environment 

Preferred Qualifications:

• 1+ Experience in residential cleaning or broader home services (e.g., HVAC, painting, landscaping)
• 1+ Hands-on experience with Google LSA, Yelp, Thumbtack, and review generation workflows
• Familiarity with GoHighLevel and BookingKoala (or comparable CRMs/booking platforms) 

Required Skills & Tools:

• BookingKoala (or similar booking platform)
• OpenPhone (or comparable VoIP) and GoHighLevel (or similar CRM/inbox)
• Google Workspace (Docs/Sheets), spreadsheet proficiency, and reliable messaging/email tools 

Schedule & Pay:

• Full-Time position; 8:00 AM–6:00 PM Pacific Time, Monday–Friday (with a 1-hour lunch)
• Fully remote role for a Northern California, USA based client
• Pay ranges from R14000 to R16000 (South African Rands) depending on experience.
• Includes structured onboarding, training, clear KPIs, growth potential, and eligibility for performance incentives after ramp-up 

System Requirements:

• Internet speed of at least 20 Mbps upload and download
• Computer with a 2.4 GHz processor or higher
• 8 GB of RAM or higher
• Windows 10 or newer, or Mac OS X 10.10 or newer
• HD 720p webcam
• Headset with microphone 

Benefits:

• Competitive pay rates
• Consistent hours and predictable workload
• Fully remote work with long-term potential
• Direct collaboration with the Founder, making a real impact
• Supportive and inclusive work environment
• Opportunity to grow alongside a scaling residential home services company

If you are a highly motivated, sales-driven professional who thrives in a fast-paced, remote environment and is eager to make an impact in a growing residential home services company, we’d love to hear from you.