Customer Service Representative (American company)

The ideal candidate enjoys engaging with people and takes initiative in solving problems. Your primary responsibility will be ensuring customer satisfaction. This is a remote position with a rapidly growing US-based company, offering compensation in US Dollars!

Our clients include service businesses, manufacturing companies, real estate companies, private equity firms, tech companies, e-commerce companies and more!

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer’s needs.
• Data entry in various platforms.
• Administrative tasks.
• Work United States business hours.

Qualifications

• An English or Afrikaans accent.
• Sales experience and comfort.
• Typing at least 50 words per minute.
• 1-5 years of customer service experience.
• Knowledge of Google Workspace and various customer relationship management softwares.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

We have a VERY strong demand among our clients for customer service representatives.