Client Support Specialist
Client Support Specialist
“*About the Role*
Clipboard Health is looking for *highly motivated, customer-focused
individuals* to join our team as *B2B Support Specialists (HCF Agents).*
This is *not a traditional call center role*—you will be the *frontline
account manager* for our *most valuable business clients: healthcare
facilities (HCFs)*. Your job is to *proactively solve client issues,
prevent churn, and ensure a seamless experience* for our customers.
We don’t measure success by *any 1-2 metric scores alone*—we care about *whether
you truly solve problems* and help our business customers succeed.
*What You’ll Do*
✅ *Own and resolve customer issues end-to-end* – Act as the primary support
contact for healthcare facilities, handling *phone calls and emails with
urgency and precision*.
✅ *Prevent churn & drive retention* – Identify potential issues *before
they escalate* and work closely with internal teams to *retain customers*.
✅ *Engage in real-time problem-solving* – Handle *at least 30 calls and 15
email tickets daily*, ensuring that each customer interaction results in a *real
solution, not just a quick fix*.
✅ *Work independently in a fast-paced environment* – We seek *self-starters*
who can *think on their feet* and don’t require micromanagement.
*What We Look For*
🚀 *Customer-Centric Mindset* – You genuinely care about helping customers
and take *ownership of their problems*.
🚀 *Strong Communication Skills* – Clear, professional English *(both
spoken and written)* is critical for success in this role.
🚀 *Proactive Problem-Solving* – You don’t just follow scripts—you *think
critically* and find *long-term solutions* for customers.
🚀 *High Accountability* – We value people who *hold themselves to high
standards* and consistently *deliver results*.
*Who Can Apply?*
📌 *Experience Level:* Open to candidates *of all experience levels*—what
matters most is *your ability to handle business customers professionally*
and solve problems effectively.
📌 *Education:* No specific degree required—we care about *what you can do,
not just what’s on your résumé*.
*Why Join Clipboard Health?*
✅ *100% Remote – Always.* Work from anywhere in the world.
✅ *Fast-Paced Startup Environment.* Join a company that values *curiosity,
independence, and growth.*
✅ *A Hiring Process That Rewards Skills, Not Just Experience.* Every
applicant gets *a fair shot*—our selection is based on *real-world
problem-solving ability*, not just credentials.
📌 *Next Steps After Application:*
– The application form also includes basic *customer support skill-based
questions*. Getting any of these questions wrong will result in
automatic rejection—these assess your ability to handle real client
situations.
– If you pass the initial screening, *you will receive an email with
case study instructions* within *2-3 days*.
– *Check your spam folder!* If you don’t see the email, make sure it
hasn’t been filtered.
*System Requirements*
To succeed in this role, you must have:
✅ A *reliable laptop/desktop* (no Chromebooks or Linux OS).
✅ *Minimum 20 Mbps wired internet connection*.
✅ *Wired headset* for clear communication.
✅ A *quiet, distraction-free workspace*.
✅ Stable *power and internet connectivity*.
*Working Hours*
Our customer support operates 24/7 because healthcare never stops. During
training, you’ll receive a list of available schedules to rank in order of
preference. We make every effort to assign shifts that align with your top
choice, and in most cases, we succeed. However, there may be instances
where business needs take priority.
*Ready to Make an Impact? Apply Now! 🚀*
If you’re *passionate about helping customers, solving complex issues, and
working in a high-growth startup, we’d love to hear from you!*
“