Remote Customer Service / Personal Assistant

About Us

See the Sea RX is a unique optical company specializing in custom prescription dive masks, snorkel masks, and swim goggles. Our mission is simple: help divers and snorkelers Dive with Vision. We are passionate about blending optical expertise with ocean adventure, and we’re looking for someone who shares that same passion for customer care, precision, and service.

Role Overview

We are seeking a Remote Customer Service / Personal Assistant to join our growing team. This role is central to ensuring our customers receive the highest level of service while also supporting the day-to-day operations of the business.

The ideal candidate has experience in optical/optical dispensing, thrives in a remote setting, and can manage both customer-facing and administrative responsibilities with professionalism and attention to detail. A background in scuba diving or snorkeling is a strong plus, as it helps connect with our adventurous customer base.

Key Responsibilities

• Provide responsive and professional customer service via email, phone, and chat.
• Assist customers with prescription details, lens options, and product guidance.
• Support order processing, including prescription verification and lab coordination.
• Maintain accurate records and assist with scheduling, task tracking, and follow-ups.
• Perform personal assistant duties for business operations, including vendor communication and light administrative tasks.
• Collaborate with the team to improve customer experience and streamline workflows.

Availability Monday–Friday, 10 AM – 6 PM Central Standard Time (required). USA time zone, central standard time.

If interested, please click apply now and add an introduction and CV.